Refund and Returns Policy

1. Overview

At VECTOR EPOCH SDN BHD, we value your satisfaction and aim to provide a seamless shopping experience. Whether you’re purchasing automotive components, tools, or accessories, your confidence in our products and services is our top priority. This policy outlines your rights regarding cancellations, returns, and refunds for purchases made through our platform.

2. Return & Refund Policy

We offer a 30-day return and refund policy from the date of delivery, subject to the conditions below.

2.1. Eligibility for Returns

To qualify for a return and refund:

  • The item must be returned within 30 calendar days from the date it was delivered to you.
  • The item must be unused, uninstalled, and in original condition.
  • It must be returned with its original packaging, including tags, manuals, accessories, and any other materials included in the shipment.
  • You must provide a valid proof of purchase (order receipt, invoice, or email confirmation).

2.2. Conditions That Invalidate Returns

Returns will not be accepted if:

  • The product has been used, modified, installed, or altered.
  • The product is damaged due to mishandling, negligence, or improper storage after delivery.
  • The original packaging is missing or has been damaged in a way that affects resellability.
  • The request is made after the 30-day return period.

2.3. Refund Process

Once the returned item has been received and inspected:

  • We will notify you of the outcome via email.
  • If your return is approved, we will issue a refund to your original method of payment.
  • Refunds will typically be processed within 7–14 business days, depending on your payment provider.

3. Cancellation Policy

We understand that circumstances change, and you may need to cancel an order. We allow order cancellations within 12 hours of the time the order was placed.

3.1. How to Cancel an Order

To request a cancellation:

  • Email us at vector_epoch@outlook.com within 12 hours of placing your order.
  • Provide your order number, full name, and reason for cancellation.

3.2. Late Cancellation Requests

If your cancellation request is received after the 12-hour window, the order may have already been processed or shipped. In such cases, cancellation will no longer be possible, and the item will be subject to our standard return policy.

4. Incorrect or Damaged Items

If you receive a product that is incorrect, defective, or damaged during delivery:

  • Notify us via email at vector_epoch@outlook.com within 3 calendar days of receiving the product.
  • Include photos of the item, packaging, and a description of the issue.
  • Upon verification, we will arrange for the appropriate resolution, such as replacement or refund.

5. How to Initiate a Return

To initiate a return, please:

  1. Contact our customer service team at vector_epoch@outlook.com.
  2. Include your order number, reason for the return, and supporting documentation (e.g., photos if damaged).
  3. Our team will provide further instructions and return details.

6. Contact Us

If you have questions or concerns regarding returns, refunds, or cancellations, please contact:

VECTOR EPOCH SDN BHD
Email: vector_epoch@outlook.com
Address: 1-G-12, Jalan Veterinary, Taman Sri Pinang, 10150 George Town, Pulau Pinang, Malaysia