Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to VECTOR EPOCH SDN BHD
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the VECTOR EPOCH SDN BHD, accessible from https://vectorepoch.online/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
VECTOR EPOCH SDN BHD currently ships exclusively within Malaysia. At this time, we do not support international shipping. We aim to ensure reliable, prompt delivery services to all regions of Malaysia, including both Peninsular Malaysia and East Malaysia (Sabah & Sarawak), subject to courier coverage.
Shipping Fees
We are proud to offer free shipping on all Orders, regardless of your location within Malaysia or the size/value of your purchase. There are no additional delivery, service, or handling charges beyond the price of the Goods as shown on our website.
Shipping Timeframe
All Orders will be processed and shipped within 7 business days from the date of order confirmation. Business days are defined as Monday through Friday, excluding public holidays. The 7-day timeframe applies from the time your Order is successfully placed and payment is received.
Please note:
- Orders placed on weekends or public holidays will be processed on the next working day.
- During peak seasons, special campaigns, or sale periods, slight delays may occur, though we strive to meet all delivery commitments.
Order Processing
Once You place an Order through https://vectorepoch.online/, Our team will validate and confirm the Order. Upon confirmation and payment verification, the Goods will be packed securely and dispatched.
You will receive an email or notification upon shipping that may include relevant delivery or tracking details, if available.
Delivery Method
We work with trusted domestic courier partners to ensure timely and secure delivery of your Orders. These may include services like PosLaju, J&T Express, GDex, Ninja Van, or other reputable logistics companies, depending on the destination.
Delivery Terms
Deliveries will be made to the address You provide during checkout. Please ensure that all shipping information provided is complete and accurate. Incorrect or incomplete addresses may result in delayed deliveries or returned shipments.
If no one is available to receive the parcel at the time of delivery, the courier may:
- Attempt a redelivery
- Leave a collection note
- Return the Goods to Us
In such cases, We will contact You for further instructions. Any re-delivery may incur additional costs.
Order Tracking
Where applicable, tracking numbers will be shared with You via email or SMS upon shipment. You may use the tracking number on the respective courier’s website to monitor your parcel’s journey.
Please note that not all shipments are tracked; if your delivery method does not include tracking, rest assured that We will still make every effort to ensure safe and timely delivery.
Damaged or Lost Packages
If your Order is damaged during transit or suspected to be lost, please reach out to us immediately at support@vectorepoch.online with your Order number and supporting details (e.g., photos of damaged items or packaging). We will investigate the issue and work to resolve it, which may include replacement or refund depending on the situation.
Shipping Delays
While We strive to meet our stated shipping timelines, certain delays may be beyond Our control, such as:
- Courier delays
- Extreme weather
- Natural disasters
- National holidays
- Unexpected stock or warehouse issues
In such cases, We will do Our best to notify You and provide updates until Your Order is delivered.
Changes to Shipping Policy
VECTOR EPOCH SDN BHD reserves the right to amend this Shipping Policy at any time without prior notice. Updates will be posted on Our website and take effect immediately. We encourage You to review this page periodically for any changes.
Contact Us
If You have any questions about this Shipping Policy or require assistance regarding your Order, please contact us:
VECTOR EPOCH SDN BHD
Website: https://vectorepoch.online/
Email: support@vectorepoch.online